A type of personal power that is based on both expertise and personal qualities is:
A) referent power.
B) legitimate power.
C) expert power.
D) charisma power.
Question 2
Dan won't give in to John's request for a new office computer. He claims that it is a budgetary issue, but in reality, it is about Dan's anger at John for his comments at a meeting. The win-win solution in this case can be best accomplished by:
A) avoiding unreasonable offers.
B) seeking common ground.
C) uncovering the real issues.
D) narrowing the scope of issues considered.
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