Author Question: What is the connection between managers and customers? A) Today, managers are expected to ... (Read 137 times)

Kikoku · **on:** Jul 7, 2018

What is the connection between managers and customers?

A) Today, managers are expected to interact regularly with customers.
B) Managers in service industries are expected to deliver customer service but managers in manufacturing are not.
C) Managers must create a customer-responsive organization in order to survive successfully in today's environment.
D) There is no connection between managers and customers.

Question 2

________ resulted in the shifting of organizational boundaries.

A) Digitization has
B) Increased emphasis on organizational ethics has
C) Increased competitiveness has
D) Changing security threats have