At Disney World, employees use ________ in order to make ...

[Lisaclaire]

At Disney World, employees use ________ in order to make customers happy on the spot.
 
  A) empowered decision-making
  B) top-down decision-making
  C) the Delphi technique
  D) nonprogrammed decisions-making

Question 2

When making a decision, if an individual is more willing to consider complex solutions based on ambiguous information after carefully studying the data, and enjoys solving problems, his/her decision style is most likely to be:
 
  A) directive.
  B) analytical.
  C) conceptual.
  D) behavioral.

[lauravaras]

Answer to Question 1

A

Answer to Question 2

B

[Lisaclaire]

Gracias!

[bimper21]

TYSM