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Author Question: Southwest's culture of be happy, enjoy your work, and make customers smile was reinforced by A) ... (Read 61 times)

KimWrice

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on: Jul 6, 2018
Southwest's culture of be happy, enjoy your work, and make customers smile was reinforced by
 
  A) Herb Kelleher's leadership.
  B) stories of how Southwest was founded.
  C) language and acronyms used throughout the airline industry.
  D) all of the above

Question 2

What is the planning step that shows the intended actions that will be carried out?
 
  A) Objectives
  B) Actions
  C) Resources
  D) Implementation


janieazgirl

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Reply #1 on: Jul 6, 2018
Answer to Question 1

A

Answer to Question 2

D


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