Author Question: Southwest's culture of be happy, enjoy your work, and make customers smile was reinforced by A) ... (Read 55 times)

KimWrice

  • Hero Member
  • *****
  • Posts: 579
Southwest's culture of be happy, enjoy your work, and make customers smile was reinforced by
 
  A) Herb Kelleher's leadership.
  B) stories of how Southwest was founded.
  C) language and acronyms used throughout the airline industry.
  D) all of the above

Question 2

What is the planning step that shows the intended actions that will be carried out?
 
  A) Objectives
  B) Actions
  C) Resources
  D) Implementation



janieazgirl

  • Sr. Member
  • ****
  • Posts: 300
Answer to Question 1

A

Answer to Question 2

D



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

In 2010, opiate painkllers, such as morphine, OxyContin®, and Vicodin®, were tied to almost 60% of drug overdose deaths.

Did you know?

Only 12 hours after an egg cell is fertilized by a sperm cell, the egg cell starts to divide. As it continues to divide, it moves along the fallopian tube toward the uterus at about 1 inch per day.

Did you know?

After 5 years of being diagnosed with rheumatoid arthritis, one every three patients will no longer be able to work.

Did you know?

Most fungi that pathogenically affect humans live in soil. If a person is not healthy, has an open wound, or is immunocompromised, a fungal infection can be very aggressive.

Did you know?

When intravenous medications are involved in adverse drug events, their harmful effects may occur more rapidly, and be more severe than errors with oral medications. This is due to the direct administration into the bloodstream.

For a complete list of videos, visit our video library