Steve, Martia, Bill, and Joyce all go through sensitivity ...

[Evvie72]

Steve, Martia, Bill, and Joyce all go through sensitivity training. The training can be considered a success if ________.
 
  A) Steve and Joyce spend hours each day talking about their emotions
  B) Bill realizes the others work better with him if he asks questions about their day
  C) Martia has a higher self-efficacy than she used to
  D) Joyce and Steve become more competitive

Question 2

Differentiate between emotional dissonance and emotional labor.
 
  What will be an ideal response?

[anyusername12131]

Answer to Question 1

B

Answer to Question 2

Emotional dissonance is the inconsistencies between the emotions we feel and the emotions we express. Emotional labor is the psychological effort involved in holding back one's true emotions.