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Author Question: Steve, Martia, Bill, and Joyce all go through sensitivity training. The training can be considered a ... (Read 19 times)

Evvie72

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on: Jul 7, 2018
Steve, Martia, Bill, and Joyce all go through sensitivity training. The training can be considered a success if ________.
 
  A) Steve and Joyce spend hours each day talking about their emotions
  B) Bill realizes the others work better with him if he asks questions about their day
  C) Martia has a higher self-efficacy than she used to
  D) Joyce and Steve become more competitive

Question 2

Differentiate between emotional dissonance and emotional labor.
 
  What will be an ideal response?


anyusername12131

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Reply #1 on: Jul 7, 2018
Answer to Question 1

B

Answer to Question 2

Emotional dissonance is the inconsistencies between the emotions we feel and the emotions we express. Emotional labor is the psychological effort involved in holding back one's true emotions.


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