Author Question: A computer manufacturer was concerned about its effectiveness, so it eliminated a level in its ... (Read 167 times)

panfilo · **on:** Jul 7, 2018

A computer manufacturer was concerned about its effectiveness, so it eliminated a level in its hierarchy and decentralized decision-making authority. Which of the following approaches is it using to evaluate organizational effectiveness?

A) external resource approach
B) internal system approach
C) technical approach
D) transaction cost approach

Question 2

With regard to effective negotiation, the ability of negotiators to understand emotions in
themselves and others and to use that understanding to generate positive outcomes is defined
as:

A) reciprocity B) motivational orientation
C) social comparison D) emotional intelligence