A computer manufacturer was concerned about its effectiveness, so ...

[panfilo]

A computer manufacturer was concerned about its effectiveness, so it eliminated a level in its hierarchy and decentralized decision-making authority. Which of the following approaches is it using to evaluate organizational effectiveness?
 
  A) external resource approach
  B) internal system approach
  C) technical approach
  D) transaction cost approach

Question 2

With regard to effective negotiation, the ability of negotiators to understand emotions in
  themselves and others and to use that understanding to generate positive outcomes is defined
  as:
 
  A) reciprocity B) motivational orientation
  C) social comparison D) emotional intelligence

[coyin]

Answer to Question 1

B

Answer to Question 2

D

[panfilo]

Gracias!

[adammoses97]

Excellent