Roberto Sanchez has recently been hired by Slate Pharmaceuticals ...

[audragclark]

Roberto Sanchez has recently been hired by Slate Pharmaceuticals as the senior vice president of human resources.
 
  Slate Pharmaceuticals has a history of a variety of significant problems within its HR department such as EEO violations, inadequate employee training programs, and employee confusion regarding health benefit enrollment and coverage. With 20 years of experience transforming HR departments in other firms, Sanchez believes he can correct the major problems at Slate Pharmaceuticals.
 
  Which of the following best supports the argument that Sanchez should create embedded HR units and assign relationship managers to each department within the company?
  A) Employees frequently complain about the inconsistent assistance they receive from the HR department due to its large size.
  B) The global nature of the firm makes it difficult for the HR department to effectively communicate corporate messages to employees scattered around the world.
  C) Centralized call centers would enable the HR department to provide specialized support on daily transactional activities.
  D) Line managers want to implement additional screening and evaluations to improve the quality of their subordinates.

Question 2

Which of the following focuses on using centralized call centers and outside vendors as a way to provide specialized support in day-to-day HR activities?
 
  A) embedded HR units
  B) corporate HR groups
  C) HR centers of expertise
  D) shared HR groups

[kkenney]

Answer to Question 1

Answer: A

Answer to Question 2

Answer: D