Author Question: Provide suggestions of what can be done to improve the quality of self-appraisals. What will be ... (Read 38 times)

Mimi · **on:** Jul 7, 2018

Provide suggestions of what can be done to improve the quality of self-appraisals.

What will be an ideal response?

Question 2

What are the advantages and disadvantages of using customers as a source of performance information?

What will be an ideal response?

diesoon · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

Suggestions to improve the quality of self-appraisals are as follows:
- Use comparative as opposed to absolute measurement systems.
- Allow employees to practice their self-rating skills.
- Assure confidentiality.
- Emphasize the future.

Answer to Question 2

The advantages and disadvantages of using customers as a source of performance information include the following:
Advantage: The feedback from customers can be particularly useful when a job requires a high degree of interaction with the public or with customers.
Disadvantage: May involve a costly and time-consuming process.