________ encompasses the strategies, processes, and information ...

[rmenurse]

________ encompasses the strategies, processes, and information systems that an organization uses to build and maintain relationships with the current and prospective users of its products or services.
 
  A) Enterprise resource planning
  B) Customer relationship management
  C) Human capital management
  D) Supply chain management

Question 2

Pierce Bailey, a sales executive at a mobile service company, needs to document details of the sales calls he makes on a daily basis.
 
  What kind of knowledge is he documenting when he is feeding in customer contact information, responses of customers, and follow-up that needs to be done?A) tacit knowledge
  B) experiential knowledge
  C) explicit knowledge
  D) common knowledge

[cat123]

Answer to Question 1

B

Answer to Question 2

C

[rmenurse]

Thank you

[cat123]

No problemo