Author Question: Which of the following statements is true of structural capital? A) It consists of electronically ... (Read 16 times)

MGLQZ · **on:** Jul 7, 2018

Which of the following statements is true of structural capital?

A) It consists of electronically documented knowledge of a company's operations.
B) It consists of hierarchical relationships that an organization's employees maintain amongst one another.
C) It consists of structured relationships that a company's employees maintain with their clients.
D) It consists of the knowledge of an organization that cannot be documented.

Question 2

Describe how social media information systems help an organization's customer service process.

What will be an ideal response?

srodz · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

A

Answer to Question 2

Customer service is the series of activities before, during or after a sale with the goal of increasing customer satisfaction. Social media provides many new options for businesses to improve customer service. For example, local and state government agencies use social media to coordinate garbage pickup, to share updates on wildfire and flood locations, and so on.