This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following statements is true of structural capital? A) It consists of electronically ... (Read 19 times)

MGLQZ

  • Hero Member
  • *****
  • Posts: 579
on: Jul 7, 2018
Which of the following statements is true of structural capital?
 
  A) It consists of electronically documented knowledge of a company's operations.
  B) It consists of hierarchical relationships that an organization's employees maintain amongst one another.
  C) It consists of structured relationships that a company's employees maintain with their clients.
  D) It consists of the knowledge of an organization that cannot be documented.

Question 2

Describe how social media information systems help an organization's customer service process.
 
  What will be an ideal response?


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

srodz

  • Sr. Member
  • ****
  • Posts: 333
Reply #1 on: Jul 7, 2018
Answer to Question 1

A

Answer to Question 2

Customer service is the series of activities before, during or after a sale with the goal of increasing customer satisfaction. Social media provides many new options for businesses to improve customer service. For example, local and state government agencies use social media to coordinate garbage pickup, to share updates on wildfire and flood locations, and so on.


MGLQZ

  • Member
  • Posts: 579
Reply 2 on: Jul 7, 2018
YES! Correct, THANKS for helping me on my review

aruss1303

  • Member
  • Posts: 314
Reply 3 on: Yesterday
Gracias!

« previous next »
 

Did you know?

There are immediate benefits of chiropractic adjustments that are visible via magnetic resonance imaging (MRI). It shows that spinal manipulation therapy is effective in decreasing pain and increasing the gaps between the vertebrae, reducing pressure that leads to pain.

Did you know?

Human neurons are so small that they require a microscope in order to be seen. However, some neurons can be up to 3 feet long, such as those that extend from the spinal cord to the toes.

Did you know?

When intravenous medications are involved in adverse drug events, their harmful effects may occur more rapidly, and be more severe than errors with oral medications. This is due to the direct administration into the bloodstream.

Did you know?

Elderly adults are at greatest risk of stroke and myocardial infarction and have the most to gain from prophylaxis. Patients ages 60 to 80 years with blood pressures above 160/90 mm Hg should benefit from antihypertensive treatment.

Did you know?

The top five reasons that children stay home from school are as follows: colds, stomach flu (gastroenteritis), ear infection (otitis media), pink eye (conjunctivitis), and sore throat.

A common organization of sequences for the promoter of a eukaryotic structural gene A common organization of sequences for the promoter of a eukaryotic structural gene
True Forget-Me-Not True Forget-Me-Not
Structural classes of neurons. Structural classes of neurons.
True Dover Sole True Dover Sole
A polysome consists of an mRNA molecule loaded with many ribosomes, all engaged in translation. A polysome consists of an mRNA molecule loaded with many ribosomes, all engaged in translation.
Video: Structure of a Ribosome

For a complete list of videos, visit our video library