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Author Question: Which of the following is the reason why speech data is gaining importance in call centers? A) It ... (Read 56 times)

fbq8i

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on: Jul 7, 2018
Which of the following is the reason why speech data is gaining importance in call centers?
 
  A) It holds no patterns and therefore requires no analysis.
  B) It can be optimized and stored in lesser storage capacities than text data.
  C) Every individual has the same vocal pattern; therefore, it requires no analysis.
  D) The analysis of the tone of voice and tempo reveals valuable information.

Question 2

Describe the features of the reporting process.
 
  What will be an ideal response?


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wuly

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Reply #1 on: Jul 7, 2018
Answer to Question 1

D

Answer to Question 2

Reporting applies simple operations to reveal patterns in the data. The analysis of the data is modest: Data are sorted and grouped, and simple totals and averages are calculated using operations such as sorting, grouping, and summing. Reporting applications use four basic operations: sorting, filtering, grouping, and calculating.


fbq8i

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Reply 2 on: Jul 7, 2018
:D TYSM

laurnthompson

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Reply 3 on: Yesterday
Excellent

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