An important attribute of a good SLA is: A) cost. B) ...

[BRWH]

An important attribute of a good SLA is:
 
  A)
 
  cost.
  B)
 
  completeness.
  C)
 
  metrics.
  D)
 
  All of the above

Question 2

Distinguish between three types of strategic uses of IT in business.
 
  What will be an ideal response?

[prumorgan]

Answer to Question 1

B

Answer to Question 2

1. Working inward  Business-to-employee. These types of uses include end-user computing and process reengineering.
2. Working outward  Business-to-customer. These types of uses include systems to enhance customer relationships and gain competitive advantage.
3. Working across  Business-to-business. These types include linking suppliers, customers and other parties to the value chain.

[BRWH]

Thanks for the timely response, appreciate it

[atrochim]

TYSM