Answer to Question 1
c
a. Incorrect: Organizational diversity in employees provides a diversity advantage, not a diversity challenge.
b. Incorrect: Organizational diversity in employees provides a diversity advantage, not a diversity competence.
c. Correct: The growing reality of global diversity has brought about an emphasis on the business case for increasing ethnic and gender diversity. Business organizations, in particular, make the case that there is a diversity advantage for an organization in that diversity in employees brings about better decisions due to a wider range of perspectives, and the fact that a diverse workforce better understands a diverse customer base.
d. Incorrect: Organizational diversity in employees provides a diversity advantage, not diversity awareness.
Answer to Question 2
B
The goal of quality would address the question, Did their health status improve? Other questions
that would be addressed include Were their health risks reduced? and Were they satisfied with the
services they received?