Author Question: A change agent can manage the process of change by: a. ignoring rumors. c. maintaining consistent ... (Read 94 times)

maegan_martin · **on:** Jul 7, 2018

A change agent can manage the process of change by:

a. ignoring rumors. c. maintaining consistent meetings.
b. ignoring political forces. d. accepting appointed change project team.

Question 2

Todd Bishop, a Crew Resource Management expert, developed a five-step assertive statement process that emphasizes inquiry and advocacy in effective communication. Which of the following is not one of this five-step process?

a. State your concern.
b. State the problem as you see it.
c. State a solution.
d. State the need for your solution.

nothere · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

C
Strategies a change agent can use in managing the change process: 1) set up consistent meetings, 2)
articulate vision clearly and concisely, 3) develop a timeline, 4) plant seeds and mention ideas to key
individuals, 5) select the change project team, 5) share updates, 6) check out rumors, 7) maintain a
positive attitude,

be alert to political forces, 9) know the informal and formal leaders, and 10) have
self-confidence and trust in oneself.

Answer to Question 2

D
Crew Resource Management (CRM) is a method for effective team management developed by aviation crews stressing safety concerns (Helmreich, 2000). CRM encourages an environment where the freedom to respectfully question is encouraged. Todd Bishop developed a five-step process of assertive statements that can be used in CRM to foster effective and appropriate communication. These five steps are: 1) opening or attention getter statement; 2) state your concern; 3) state the problem as you see it; 4) state a solution; and 5) obtain agreement (not state the need for your solution).