This topic contains a solution. Click here to go to the answer

Author Question: A change agent can manage the process of change by: a. ignoring rumors. c. maintaining consistent ... (Read 161 times)

maegan_martin

  • Hero Member
  • *****
  • Posts: 532
A change agent can manage the process of change by:
 
  a. ignoring rumors. c. maintaining consistent meetings.
  b. ignoring political forces. d. accepting appointed change project team.

Question 2

Todd Bishop, a Crew Resource Management expert, developed a five-step assertive statement process that emphasizes inquiry and advocacy in effective communication. Which of the following is not one of this five-step process?
 
  a. State your concern.
  b. State the problem as you see it.
  c. State a solution.
  d. State the need for your solution.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

nothere

  • Sr. Member
  • ****
  • Posts: 324
Answer to Question 1

C
Strategies a change agent can use in managing the change process: 1) set up consistent meetings, 2)
articulate vision clearly and concisely, 3) develop a timeline, 4) plant seeds and mention ideas to key
individuals, 5) select the change project team, 5) share updates, 6) check out rumors, 7) maintain a
positive attitude, 8) be alert to political forces, 9) know the informal and formal leaders, and 10) have
self-confidence and trust in oneself.

Answer to Question 2

D
Crew Resource Management (CRM) is a method for effective team management developed by aviation crews stressing safety concerns (Helmreich, 2000). CRM encourages an environment where the freedom to respectfully question is encouraged. Todd Bishop developed a five-step process of assertive statements that can be used in CRM to foster effective and appropriate communication. These five steps are: 1) opening or attention getter statement; 2) state your concern; 3) state the problem as you see it; 4) state a solution; and 5) obtain agreement (not state the need for your solution).




maegan_martin

  • Member
  • Posts: 532
Reply 2 on: Jul 7, 2018
YES! Correct, THANKS for helping me on my review


recede

  • Member
  • Posts: 315
Reply 3 on: Yesterday
Great answer, keep it coming :)

 

Did you know?

Approximately one in three babies in the United States is now delivered by cesarean section. The number of cesarean sections in the United States has risen 46% since 1996.

Did you know?

The first documented use of surgical anesthesia in the United States was in Connecticut in 1844.

Did you know?

In 1844, Charles Goodyear obtained the first patent for a rubber condom.

Did you know?

The B-complex vitamins and vitamin C are not stored in the body and must be replaced each day.

Did you know?

When Gabriel Fahrenheit invented the first mercury thermometer, he called "zero degrees" the lowest temperature he was able to attain with a mixture of ice and salt. For the upper point of his scale, he used 96°, which he measured as normal human body temperature (we know it to be 98.6° today because of more accurate thermometers).

For a complete list of videos, visit our video library