Diagnosing a problem, selecting progressive change objectives, ...

[jc611]

Diagnosing a problem, selecting progressive change objectives, and maintaining change are steps in which change theory?
 
  a. Roger's Diffusion of Innovations Theory
  b. Havelock's Change Model
  c. Lewin's Force-Field Model
  d. Lippitt's Phases of Change

Question 2

Making something different than what it was is called:
 
  a. conflict c. chaos
  b. innovation d. change

[efwsefaw]

Answer to Question 1

D
Lippitt's (1958) seven phases of change theory includes more stages of phases than the other change theories. These phases are: 1) diagnose the problem, 2) assess motivation and capacity for change, 3) assess change agent's motivation and resources, 4) select progressive change objective, 5) choose appropriate role of change agent, 6) maintain change, and 7) terminate helping relationship.

Answer to Question 2

D
The definition of change is making something different than what it was. Conflict is a normal part of the change process and can be both healthy and positive. Innovation is the process of creating or designing new services or products, and chaos occurs when multiple periods of change occur, but it does have some form of order to it.

[jc611]

Thanks for the timely response, appreciate it

[cassie_ragen]

Excellent