You are the evening charge nurse responsible for initiating overtime approval on employees' timecards. One of the nurses comes to you and says, I did not receive overtime pay when I went in the ambulance to transport Mr.
Jones last week, and it is my understanding that our union contract states we get overtime even though the overtime just involved the travel back to the hospital after delivering the patient. Will you please follow up and see that I get the overtime on my next check? What is this an example of?
A) Collective bargaining activity appropriate for a first-level manager
B) A problem employee griping
C) A formal grievance
D) A problem that needs to be reported to the director of nurses immediately
Question 2
Alternative dispute resolution usually involves at least one of the elements of mediation, fact finding, arbitration, and the use of ombudspersons. What occurs during mediation?
A) Uses a neutral third party, is a confidential, legally nonbinding process designed to help bring the parties together to devise a solution to the conflict
B) Asks questions to clarify the issues
C) Binding conflict resolution process in which the facts of the case are heard by an individual who makes a final decision for the parties in conflict
D) Actual court hearings that focus on evaluating and resolving conflicts through discovery, presentation of evidence, sworn testimony including that of expert witnesses, and cross-examination.
The nurse needs to note the source of the patient health history
A parish nurse checks the blood pressure of a church member
Charge development is unfavorable and can be circumvented by donation of a proton
Nurse opens sterile package
To check pupillary reflexes the nurse first holds the penlight
The Taung Child, the first of the australopithecines to be discovered, is the type specimen for Aust