Author Question: What are the most common sources of organizational conflict? 1 . Communication problems 2 . ... (Read 81 times)

WWatsford · **on:** Jul 7, 2018

What are the most common sources of organizational conflict?
1 . Communication problems
2 . Organizational structure
3 . Individual behavior within the organization
4 . Self-scheduling

A) 1, 2, 3
B) 1, 2, 4
C) 1, 3, 4
D) 2, 3, 4

Question 2

The operating room ward clerk and the clerk who schedules operations have had a series of conflicts about their various duties that sometimes overlap or are ambiguous.

As the operating room supervisor, you attempt to solve this conflict by helping both clerks carefully delineate their duties. What is this an example of?
A) Responsibility charting
B) Smoothing conflict
C) Alternate dispute resolution
D) Mediation counseling