The Baldrige National Quality Award (BNQA) establishes a set of ...

[Zoey63294]

The Baldrige National Quality Award (BNQA) establishes a set of performance standards that define a total quality organization. The standards in areas of excellence include (select all that apply):
 
  a. leadership.
  b. strategic planning.
  c. environment of care.
  d. human resource focus.
  e. medication management.

Question 2

A staff nurse is working in an institution that has a policy against inducing abortion. She is caring for a mother who has just learned that she has an encephalic fetus of 5 months. The mother is admitted with hypertension.
 
  The nurse's personal views are pro-choice. How might the nurse deal with this situation? a. Encourage the mother to abort the fetus.
  b. Follow the hospital antiabortion philosophy.
  c. Provide emotional support to the mother.
  d. Transfer the mother to another institution.

[joechoochoy]

Answer to Question 1

A, B, D
The standards in seven areas of excellence established by the BNQA are (1) leadership, (2) stra-tegic planning, (3) customer and market focus (focus on patients, other customers, and markets), (4) information and analysis, (5) human resource focus, (6) process management, and (7) business results (organizational performance results).

Answer to Question 2

C
When a nurse accepts a position in a health care agency, that nurse makes a commitment to the goals and philosophy of the nursing service department in that organization. Providing emotional support to the mother meets the needs of the mother while maintaining a commitment to the goals and philosophy of the nursing service department.