The Malcolm Baldrige National Quality Award:
◦ is a set of standards governing the requirements for documentation of a quality program.
◦ focuses on large manufacturing companies because of the impact they have on the economy.
◦ involves a rigorous four-stage review process that often helps the companies define what quality means to them, regardless of the outcome.
◦ was devised by the International Organization for Standardization for companies doing business in Europe.
