A CNO (chief nurse officer) knows a key factor to impacting ...

[Pineappleeh]

A CNO (chief nurse officer) knows a key factor to impacting staffs skills and abilities is:
 
  1. Pay and benefits.
  2. Peer evaluation.
  3. Leadership style.
  4. Physician expectations.

Question 2

Which is the most important factor in whether a conflict will be perceived or felt between two nurses?
 
  1. How well the nurses know and trust each other
  2. If the nurses are on the same job level
  3. The congruence of the nurse's values and beliefs
  4. Whether or not the nurses perform the same roles

[kiamars2010]

Answer to Question 1

3
Explanation: 1. Leaderships ability to develop the staff has the greatest impact on the quality of care given by
the staff. The pay, benefits, evaluation, and expectation of others are not the greatest
motivators and do not have the most impact on staff performance.

Answer to Question 2

1
Rationale 1: Perceived versus felt conflict depends on whether or not the involved parties know and trust each other. If past problems have been handled calmly and rationally, and each knows what to expect from the other, it is considered a perceived conflict.
Rationale 2: Job level is not as important in determining whether a conflict is felt or perceived.
Rationale 3: Congruence of values and beliefs is not as important as another factor in determining whether a conflict is felt or perceived.
Rationale 4: Whether or not the nurses perform the same roles will not be useful in determining whether a conflict is perceived or felt.
Global Rationale:

[Pineappleeh]

Wow, this really help

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