A manager is preparing to write a critical incident regarding a ...

[serike]

A manager is preparing to write a critical incident regarding a nurse who has voluntary absences for several scheduled shifts. What information should the manager determine first?
 
  1. How many hours were missed per pay period?
  2. What was the frequency and time period of the absences?
  3. What was the reason for these absences?
  4. Who did the nurse notify of the impending absences?

Question 2

Which action would help the nurse work with public officials to influence policies? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Standard Text: Select all that apply.
 
  1. Contact officials only when necessary to avoid becoming a bother.
  2. Avoid social media contact with officials.
  3. Address only one issue in each correspondence.
  4. Depend on form letters for correspondence.
  5. Always make an appointment before visiting an elected official.

[zoeyesther]

Answer to Question 1

2
Rationale 1: The number of hours missed per pay period is interesting information, but is not the most critical statistic for this critical incident.
Rationale 2: The number of absences and the time periods of the absences are critical pieces of information for the critical incident documentation.
Rationale 3: It is already clear that these absences were excessive and voluntary, so a critical incident form will be completed. The reason why the absences occurred is of secondary importance.
Rationale 4: It is important to determine if the nurse followed policy when notifying the institution about the absences, but this is not the most critical information.
Global Rationale:

Answer to Question 2

3,5
Rationale 1: The nurse should build relationships with officials by keeping in touch. It is not savvy to make contact only when a need exists.
Rationale 2: Email and Twitter are considered viable contact methods.
Rationale 3: The nurse should focus the official's attention on one issue.
Rationale 4: Handwritten letters get more attention than form letters.
Rationale 5: Making an appointment is the best way to ensure that the official will be in the office, will have time to talk, and will be prepared to address the issue.
Global Rationale: