Author Question: A nurse manager overhears a conversation in which staff nurses complain about the evaluation ... (Read 106 times)

ericka1 · **on:** Jul 8, 2018

A nurse manager overhears a conversation in which staff nurses complain about the evaluation process. One nurse says, It really is just a waste of time. I get the same raise no matter what I'm rated.

Which is the best way for the manager to address this concern? 1. Lobby administration to implement raises based on merit.
2. Call the nurse aside and state agreement with the complaint.
3. Report the episode to the chief nursing officer.
4. Emphasize the practice development aspects of evaluation.

Question 2

In order to deal with the facts of a self-scheduling proposal objectively, the nurse manager verifies the proposal through deliberate investigation. Of which approach is this characteristic?

1. Premature interpretation
2. Risky shift
3. Dialectal inquiry
4. Reflective inquiry

sierramartinez · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

4
Rationale 1: The process of implementing merit raises is long and would probably not be feasible until the next budget cycle; lobbying for merit raises would not address this concern immediately.
Rationale 2: Calling the nurse aside and agreeing with the complaint does not address the concern, but rather validates the concern.
Rationale 3: The nurse manager may wish to report the episode in order to support the need for a merit system, but that action also does not address the immediate concern.
Rationale 4: All of these options are possible strategies for dealing with this complaint, but the best one is to emphasize the practice development aspects of evaluation.
Global Rationale:

Answer to Question 2

4
Explanation: 1. Reflective inquiry is a process that enables a person to deal with facts and solutions in an
objective, scientific manner. Premature interpretation has the potential to alter ones ability to
deal with facts objectively and can introduce biases. Risky shift occurs when a decision is made
by a group as opposed to an individual. Dialectal inquiry formalizes conflict within group
decision making.