The health care institution has organized a committee to review ...

[LCritchfi]

The health care institution has organized a committee to review and revise the strategic plan. As part of this work, committee members have been asked to submit a philosophy statement for consideration.
 
  Which statement meets the requirements of a philosophy? 1. We will increase client satisfaction by 15 percent.
  2. We will increase productivity by 10 percent on the surgical floor.
  3. We believe in honest communication.
  4. We believe clients are most important.

Question 2

Hospital X is concerned about the low customer satisfaction ratings and poor evaluation on quality indicators.
 
  The nurse managers are asked to implement a nursing delivery system that is cost effective and improves both customer satisfaction and quality of care. Which nursing delivery system should the managers implement? 1. Functional nursing
  2. Total patient care
  3. Patient-centered nursing
  4. Team nursing

[verrinzo]

Answer to Question 1

4
Rationale 1: This statement specifies an outcome to be achieved. This is a goal.
Rationale 2: This statement is specific to a particular unit and is an objective.
Rationale 3: This is a statement of the organization's values.
Rationale 4: The philosophy is a written statement that reflects the organization's values, vision, and mission. It is broader than a value statement.
Global Rationale:

Answer to Question 2

3
Explanation: 1. The focus of patient-centered nursing is the promotion of efficiency, quality, and cost control.
Functional nursing is cost effective but lacks continuity of care. Total patient care is costly and
less efficient for nursing staff. Team nursing is cost efficient but may lack continuity of care,
which can cause client dissatisfaction.