Evaluate these statements and choose the response that indicates ...

[newbem]

Evaluate these statements and choose the response that indicates summarization.
 
  1. I thought you were supposed to go home today. What happened?
  2. What I think I'm hearing you say is that you are angry you have to wait one more day before you can go home.
  3. We have no beds available for any admissions.
  4. I don't know the answer to your question, but I will check.

Question 2

What are the common external factors that drive change in a healthcare organization? Select all that apply.
 
  1. Changes in reimbursement by third party payers
  2. Changes in the demographics of employees in the facility
  3. Changes in local, state, or national laws
  4. Changes in professional standards of care
  5. Changes in the organization's salary structure

[chreslie]

Answer to Question 1

2
Explanation: 1. This statement increases stress and may elicit a defensive response. It is not an example of summarizing content and feelings.
2. Summarization confirms the content and the feelings.
3. This sentence is a simple statement of fact, not a summarization.
4. This is not summarizing content or feelings. It is a method to gain trust with the patient.

Answer to Question 2

1, 4
Explanation: 1. This is a common external factor causing change to be necessary.
2. This is an internal change.
3. Any changes in these laws acts as an external force necessitating change in the organization.
4. Changes in these standards will require change in the way the organization provides care.
5. This is an internal change.

[newbem]

Thank you

[chreslie]

No problemo