Analyze these statements and choose the response that indicates ...

[hbsimmons88]

Analyze these statements and choose the response that indicates reflection.
 
  1. Did you receive your test results?
  2. While the nurse is nodding, she says, Um, I see.
  3. You seem very sad about your test results.
  4. Did you understand the instructions?

Question 2

The nurse manager is developing a staff education session on change in healthcare. Which concepts should be included in this information? Select all that apply.
 
  1. Oftentimes, before one change in healthcare is completed, another is taking place.
  2. Most changes are focused on the organization's structure.
  3. Change has been the normal state for healthcare providers for some time.
  4. Change disturbs the organization's equilibrium.
  5. Sometimes multiple changes occur together in healthcare.

[tuwy]

Answer to Question 1

3
Explanation: 1. The focus of this question is the test results. The sender is seeking information.
2. This statement only indicates that the nurse heard something the patient said, not that the nurse understood the patient's meaning.
3. Reflection focuses on the speaker's feelings and the receiver of the message restates what the receiver thinks are the feelings expressed.
4. The nurse is seeking clarification with this statement.

Answer to Question 2

1, 3, 4, 5
Explanation: 1. This is certainly a pertinent topic in today's healthcare environment.
2. Important examples of change are related to the organization's structure, but change is also affecting roles and responsibilities, communication methods and systems, policies and standards, culture, leadership and management approaches, and competencies and attitudes.
3. This is certainly a pertinent topic in today's healthcare environment.
4. The equilibrium does become disturbed, so staff must learn to tolerate this equilibrium in order to be effective.
5. This is certainly a pertinent topic in today's healthcare environment.