Author Question: During the breakthrough negotiation between the hospital's unlicensed workers and the nurse manager ... (Read 51 times)

luvbio

  • Hero Member
  • *****
  • Posts: 623
During the breakthrough negotiation between the hospital's unlicensed workers and the nurse manager of a unit, the nurse manager reframed a personal attack by the unlicensed workers by saying:
 
  a. I don't agree with you.
  b. I understand that you are angry.
  c. How would you deal with the situation?
  d. What do you think will happen if we reach agreement?

Question 2

The hospital administrator began the bargaining process with the staff nurses by sarcastically saying, I know that you are intelligent people. The hospital administration was playing what dirty trick?
 
  a. Seducing the staff nurses
  b. Annoying the staff nurses
  c. Demeaning the staff nurses
  d. Using a smoke screen approach



Pswine

  • Sr. Member
  • ****
  • Posts: 328
Answer to Question 1

ANS: C
The game is changed by reframing instead of rejecting. The personal attack should be reframed as an attack on the problem.

Answer to Question 2

ANS: C
A definitive statement such as I know you are an intelligent person limits the freedom of the other person,because it demeans the other party with sarcasm.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Side effects from substance abuse include nausea, dehydration, reduced productivitiy, and dependence. Though these effects usually worsen over time, the constant need for the substance often overcomes rational thinking.

Did you know?

Women are 50% to 75% more likely than men to experience an adverse drug reaction.

Did you know?

There can actually be a 25-hour time difference between certain locations in the world. The International Date Line passes between the islands of Samoa and American Samoa. It is not a straight line, but "zig-zags" around various island chains. Therefore, Samoa and nearby islands have one date, while American Samoa and nearby islands are one day behind. Daylight saving time is used in some islands, but not in others—further shifting the hours out of sync with natural time.

Did you know?

Stroke kills people from all ethnic backgrounds, but the people at highest risk for fatal strokes are: black men, black women, Asian men, white men, and white women.

Did you know?

In the United States, there is a birth every 8 seconds, according to the U.S. Census Bureau's Population Clock.

For a complete list of videos, visit our video library