Answer to Question 1
ANS: D
A conflict can be internal (intrapersonal); that is, it can represent opposing feelings within an individual. Intrapersonal conflict arises when nurses are faced with two different choices, each supported by a different ethical principle. More often, conflict is covert and not so clear-cut. The conflict issues are hidden. The client talks about one issue, but talking does not seem to help and the issue does not get resolved. Overt conflict refers to conflict that is observable in the client's behavior and expressed verbally. Interpersonal conflict occurs between two or more people.
Answer to Question 2
ANS: D
Collaboration is a solution-oriented response in which individuals work together cooperatively to problem solve. To manage a conflict, those involved commit to finding a mutually satisfying solution. This involves directly confronting the issue, acknowledging feelings, and using open communication to solve the problem. Steps for productive confrontation include: identifying concerns of each party; clarifying assumptions; communicating honestly to identify the real issue; and working collaboratively to find a solution that satisfies everyone. This is considered to be the most effective style for genuine resolution. This is a win-win situation. Accommodation is a lose-win situation. Avoidance can turn into a lose-lose situation. Competition can lead to a lose-lose situation.
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