The feelings of helplessness, discomfort, and disorientation ...

[KWilfred]

The feelings of helplessness, discomfort, and disorientation experienced by an individual attempting to understand or effectively adapt to a different cultural group because of differ-ences in practice, values, and beliefs is called:
 
  1. Ethnocentrism
  2. Cultural conflict
  3. Cultural imposition
  4. Cultural shock

Question 2

The purpose of Total Quality Management is to:
 
  1. Ensure that the client is getting quality care at top value for money spent
  2. Provide cost-efficient care across all age groups
  3. Provide necessary care to clients in a cost-effective system
  4. Provide efficient systems of primary care

[Kdiggy]

Answer to Question 1

4
Culture shock is the feeling of helplessness, discomfort, and disorientation experienced by an individual attempting to understand or effectively adapt to a cultural group whose beliefs and values are radically different from the individual's culture.

Answer to Question 2

1
The purpose of Total Quality Management is to ensure that the client is getting quality care at top value for money spent.

[KWilfred]

TYSM

[bdobbins]

YES! Correct, THANKS for helping me on my review