Answer to Question 1
ANS: D
The role of coordinator is fulfilled when the nurse arranges, regulates, and balances needed health services for the client. Providing information to all parties about the client's situation is the role of the monitor/reporter. Educating the client and provider in order to make informed deci-sions is the role of educator, and supporting all parties to work toward mutual goals is the role of facilitator.
Answer to Question 2
ANS: B
The case manager who uses effective collaboration and team strategies to make arrangements for services is performing the role of negotiator. The role of broker is used when acting as an agent for provider services that are needed by clients to stay within coverage according to budget and cost limits of the health care plan. When acting as a liaison, the nurse provides a formal commu-nication link among all parties concerning the plan of care management. As a facilitator, the nurse supports all parties in work toward mutual goals.
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