A home health care agency has major problems but does not want consumers to know about these problems while the agency decides what should be done to improve them. Employees are not told to lie,
but they are advised not to share information. Which of the following is the most likely outcome of this situation?
a. As long as employees do not share what they know, the community will be uninformed.
b. By law, comparative information will be available to the public via the Internet.
c. Only a few informed persons will know about the problems.
d. Secrecy will prevail unless the local newspaper does an investigative report.
Question 2
The pharmacist sent up the wrong medication for the patient. The nurse filled out an incident report when the error was discovered. Which of the following best describes the likely outcome when the quality improvement team reviews the incident report?
a. The nurse will receive a commendation for recognition of the error.
b. The pharmacist will be disciplined.
c. The pharmacist will be reported to the state pharmacy board.
d. The CQI team will try to determine how the error occurred.
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