An ombudsman is a(n):
A) expert in the systematic investigation of the human mind, including behavior, cognition,
and affect.
B) person or business authorized to act on another's behalf.
C) family member or close friend who is trusted to make health care decisions on behalf of
the patient.
D) social worker, nurse, or trained volunteer who ensures that patients are properly cared for
and respected.
Question 2
A process by which a governmental authority gives permission to a person or health care organization to operate or to work in a profession is:
A) registration. B) certification.
C) licensure. D) none of the above.
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