What is the best way to obtain the most accurate reflection of ...

[tiara099]

What is the best way to obtain the most accurate reflection of processes being performed within an organization?
 A) Have the HIM director construct a process flow diagram
  B) Have front-line staff create process flow diagrams
  C) Ask front-line staff to describe the ideal workstation for processes
  D) Refer the policy and procedure manual for the HIM department

Question 2

You are the HIM director at a health care facility that has recently experienced a HIPAA breech, but the source is not clear. Which tool will you use to evaluate the situation?
 A) Employee questionnaire
  B) Root cause analysis
  C) Process flow diagram
  D) SWOT analysis

[mrphibs]

Answer to Question 1

B

Answer to Question 2

B