A few days after your new washer and dryer were delivered, you get a call from the store, asking if you're satisfied with the appliances and if the delivery and installation met your expectations. Which step in the personal-selling process does this represent?
A) Prospecting
B) Answering objections
C) Follow-up
D) Asking for the sale
E) Making the presentation
Question 2
The most common source of small business financing is:
A) bank lending.
B) public stock offering.
C) personal funds, family, and friends.
D) angel investors.
E) venture capital.
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