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Author Question: Perspective-taking is a vital skill if you want to communicate effectively. When deciding how to ... (Read 43 times)

theo

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on: Jun 20, 2018
Perspective-taking is a vital skill if you want to communicate effectively. When deciding how to phrase a message, you need to consider the following, except one. Which one?
 
  a. What the receiver already knows about the issue at hand
  b. The receiver's perspective
  c. the amount of redundancy in the message
  d. what further information the receiver needs or wants

Question 2

Shannon has not learnt how to express her feelings effectively. This can lead to the following problems except
 
  a. Selective perception
  b. Biased judgment
  c. Diagnosis and conflict resolution
  d. Relationship problems


dmurph1496

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Reply #1 on: Jun 20, 2018
Answer to Question 1

c. the amount of redundancy in the message

Answer to Question 2

c. Diagnosis and conflict resolution


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theo

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Reply #2 on: Jun 20, 2018
Thank you


dmurph1496

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Reply #3 on: Jun 20, 2018
No problem :)


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