Perspective-taking is a vital skill if you want to communicate effectively. When deciding how to phrase a message, you need to consider the following, except one. Which one?
a. What the receiver already knows about the issue at hand
b. The receiver's perspective
c. the amount of redundancy in the message
d. what further information the receiver needs or wants
Question 2
Shannon has not learnt how to express her feelings effectively. This can lead to the following problems except
a. Selective perception
b. Biased judgment
c. Diagnosis and conflict resolution
d. Relationship problems
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