« previous next »

Author Question: Before transferring a call, you should: a. Explain that you are going to transfer the call. b. ... (Read 63 times)

Jkov05

  • Hero Member
  • *****
  • Posts: 556
on: Jul 16, 2018
Before transferring a call, you should:
 
  a. Explain that you are going to transfer the call.
  b. Lay the phone down and find out where to transfer the call.
  c. Take a message.
  d. Find out the reason for the call.

Question 2

After taking a message, which is correct?
 
  a. Repeat the message and phone number back to the caller.
  b. Put the caller on hold.
  c. Transfer the caller.
  d. Lay the phone down.


mtmmmmmk

  • Sr. Member
  • ****
  • Posts: 335
Reply #1 on: Jul 16, 2018
Answer to Question 1

A

Answer to Question 2

A


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

A serious new warning has been established for pregnant women against taking ACE inhibitors during pregnancy. In the study, the risk of major birth defects in children whose mothers took ACE inhibitors during the first trimester was nearly three times higher than in children whose mothers didn't take ACE inhibitors. Physicians can prescribe alternative medications for pregnant women who have symptoms of high blood pressure.

Did you know?

In 1886, William Bates reported on the discovery of a substance produced by the adrenal gland that turned out to be epinephrine (adrenaline). In 1904, this drug was first artificially synthesized by Friedrich Stolz.

Did you know?

A seasonal flu vaccine is the best way to reduce the chances you will get seasonal influenza and spread it to others.

Did you know?

Certain rare plants containing cyanide include apricot pits and a type of potato called cassava. Fortunately, only chronic or massive ingestion of any of these plants can lead to serious poisoning.

Did you know?

The word drug comes from the Dutch word droog (meaning "dry"). For centuries, most drugs came from dried plants, hence the name.

F plasmids transfer during conjugation F plasmids transfer during conjugation
F plasmids transfer during conjugation F plasmids transfer during conjugation
Transfer of lamda prophage during conjugation can trigger lysis Transfer of lamda prophage during conjugation can trigger lysis
Transfer RNA (tRNA) Structure Transfer RNA (tRNA) Structure
Explain the assumptions that must be satisfied in order to validly use the one-way ANOVA ... Explain the assumptions that must be satisfied in order to validly use the one-way ANOVA ...
A transfer RNA (tRNA) molecule A transfer RNA (tRNA) molecule
Video: Anaphylaxis Animation

For a complete list of videos, visit our video library