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Author Question: Patients, families, and visitors will judge the quality of the care based on A) the attentiveness ... (Read 13 times)

Starlight

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  • Posts: 567
on: Jul 16, 2018
Patients, families, and visitors will judge the quality of the care based on
 
  A) the attentiveness of the staff.
  B) the behavior of the employees.
  C) the cleanliness of the environment.
  D) all of the above

Question 2

Unhappy health care customers usually
 
  A) return to the same institution.
  B) find another health care provider.
  C) complain to the institution.
  D) none of the above


blfontai

  • Sr. Member
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  • Posts: 327
Reply #1 on: Jul 16, 2018
Answer to Question 1

Answer: D

Answer to Question 2

Answer: B


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