Author Question: Patients, families, and visitors will judge the quality of the care based on A) the attentiveness ... (Read 11 times)

Starlight

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Patients, families, and visitors will judge the quality of the care based on
 
  A) the attentiveness of the staff.
  B) the behavior of the employees.
  C) the cleanliness of the environment.
  D) all of the above

Question 2

Unhappy health care customers usually
 
  A) return to the same institution.
  B) find another health care provider.
  C) complain to the institution.
  D) none of the above



blfontai

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Answer to Question 1

Answer: D

Answer to Question 2

Answer: B



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