Author Question: A rural hospital has a new nurse manager who has never worked with telehealth before. In evaluating ... (Read 51 times)

biggirl4568 · **on:** Jul 17, 2018

A rural hospital has a new nurse manager who has never worked with telehealth before. In evaluating the program, what indicators would best demonstrate a successful program? (Select all that apply.)

a. Fewer hospital admissions for chronic conditions
b. Patient report of satisfaction with the process
c. Police report fewer encounters with mentally ill patients in crisis
d. Remote providers report satisfaction with technical quality
e. Third-party reimbursement for 90 of billed charges

Question 2

The nursing manager understands that the phrase active failure in regard to patient safety means a(n)

a. system process is actively injuring patients and needs modification.
b. workplace practice is actively contributing to poor patient outcomes.
c. error has actively caused a patient to have a negative consequence.
d. unsafe act was committed by someone in direct contact with patients.

DylanD1323 · **Reply #1 on:** Jul 17, 2018

Answer to Question 1

A, B, D
A successful telehealth program will result in improved patient satisfaction, fewer admissions for chronic conditions, and satisfaction with the technology as reported by remote providers.
Police reporting that they encounter fewer mentally ill patients in crisis may or may not be related to having access to mental health providers remotely. That is one possibility for fewer crisis situations.
Third-party reimbursement would be ideal but is not yet the reality.

Answer to Question 2

D
An active failure is an unsafe act committed by a person in direct contact with the patient. This is directly opposite a latent failure, which is caused by a systems problem.
An active failure is caused by a person in direct contact with the patient, not by a systems process.
An active failure is caused by a person in direct contact with the patient, not by a workplace practice per se.
An active failure is an unsafe act committed by a person in direct contact with the patient.