Author Question: The unit secretary receives a phone call from the health insurer for a hospitalized patient. The ... (Read 54 times)

rlane42

  • Hero Member
  • *****
  • Posts: 594
The unit secretary receives a phone call from the health insurer for a hospitalized patient. The caller seeks information about the patient's projected length of stay. How should the secretary handle the request?
 
  a. Obtain the information from the patient's medical record, and relay it to the caller.
  b. Inform the caller that all information about patients is confidential.
  c. Refer the request for information to the patient's case manager.
  d. Refer the request to the psychiatrist.

Question 2

Clients with psychiatric diagnoses may also have ____ that can affect their behaviors.
 
  1. mental problems
  2. dietary indiscretions
  3. physical problems
  4. calculation problems



chjcharjto14

  • Sr. Member
  • ****
  • Posts: 342
Answer to Question 1

C
The case manager usually confers with insurers and provides the treatment team with information about available resources. The unit secretary should be mindful of patient confidentiality and should neither confirm that the patient is an inpatient nor disclose other information.

Answer to Question 2

3
Clients receive a physical examination on admission to discover physical problems that can be treated medically.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

The horizontal fraction bar was introduced by the Arabs.

Did you know?

Interferon was scarce and expensive until 1980, when the interferon gene was inserted into bacteria using recombinant DNA technology, allowing for mass cultivation and purification from bacterial cultures.

Did you know?

After 5 years of being diagnosed with rheumatoid arthritis, one every three patients will no longer be able to work.

Did you know?

The first war in which wide-scale use of anesthetics occurred was the Civil War, and 80% of all wounds were in the extremities.

Did you know?

To maintain good kidney function, you should drink at least 3 quarts of water daily. Water dilutes urine and helps prevent concentrations of salts and minerals that can lead to kidney stone formation. Chronic dehydration is a major contributor to the development of kidney stones.

For a complete list of videos, visit our video library