Answer to Question 1
Ans: A
With verbal communication, typically the person formulates an idea, encodes a message, and then transmits the message with emotion. The message is then received and decoded, and a response is made.
Answer to Question 2
Ans: C
Self-awareness is crucial in a nurseclient relationship. Without it, nurses will find it impossible to establish and maintain therapeutic relationships with clients. Although rapport and empathy are important considerations for a nurseclient relationship, self-awareness is key. Values are inherent in nurses, and a nurse must be self-aware of his or her own values.