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Author Question: Define the you style. When is it appropriate to use the you style? What will be an ideal ... (Read 45 times)

soccerdreamer_17

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on: Jul 19, 2018
Define the you style. When is it appropriate to use the you style?
 
  What will be an ideal response?

Question 2

What are the five major types of letters and when is each of them used?
 
  What will be an ideal response?


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mmj22343

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Reply #1 on: Jul 19, 2018
Answer to Question 1

The you style addresses the reader in a direct and personable way. You should use it only when conveying neutral or positive information.

Answer to Question 2

a. Inquiryto request or gather information
b. Responseto respond to an inquiry
c. Transmittalto guide another document to its destination
d. Claim or complaintto request a refund or repair of a product or service
e. Adjustmenta response to a claim that grants the request partially or fully
f. Refusala response that refuses a claim


soccerdreamer_17

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Reply 2 on: Jul 19, 2018
YES! Correct, THANKS for helping me on my review

xiaomengxian

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Reply 3 on: Yesterday
Great answer, keep it coming :)

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