Define the you style. When is it appropriate to use the you ...

[soccerdreamer_17]

Define the you style. When is it appropriate to use the you style?
 
  What will be an ideal response?

Question 2

What are the five major types of letters and when is each of them used?
 
  What will be an ideal response?

[mmj22343]

Answer to Question 1

The you style addresses the reader in a direct and personable way. You should use it only when conveying neutral or positive information.

Answer to Question 2

a. Inquiryto request or gather information
b. Responseto respond to an inquiry
c. Transmittalto guide another document to its destination
d. Claim or complaintto request a refund or repair of a product or service
e. Adjustmenta response to a claim that grants the request partially or fully
f. Refusala response that refuses a claim

[soccerdreamer_17]

Wow, this really help

[ecabral0]

Thanks for the timely response, appreciate it