You walk out the door of your office, and as you pass the ...

[CORALGRILL2014]

You walk out the door of your office, and as you pass the secretary's desk you give her a
  report and tell her you need it by quitting time today. At the same time, she is talking to
  someone on the phone and another person is trying to talk to her about another matter. If the
  report does not get done on time, what is the likely cause?

 
 

a. Perception
  b. Status differences
  c. Overload
  d. Poor listening skills
  e. Semantics

Question 2

Which of the following is characterized as a barrier to communication resulting from
  interpersonal dynamics rather than from a characteristic of the sender or the receiver?

 
 

a. Lack of credibility
  b. Poor listening skills
  c. Conflicting or inconsistent signals
  d. Status differences
  e. Predispositions about the subject at hand

[aidanmbrowne]

Answer to Question 1

C

Answer to Question 2

D