Author Question: The nurse understands that in today's healthcare settings, with the diversity of staff, tensions can ... (Read 29 times)

soccerdreamer_17 · **on:** Jul 22, 2018

The nurse understands that in today's healthcare settings, with the diversity of staff, tensions can arise among staff due to: Standard Text: Select all that apply.

1. Groups speaking a native language in front of other staff members.
2. Criticizing an entire cultural group when one is not performing up to standards.
3. Having a manager who is biased toward a particular group.
4. Having a manager who is biased against a particular group.
5. Discussion of issues and broadening one's knowledge of others' backgrounds.

Question 2

The nurse understands that verbal communication takes many forms. Examples of verbal communication in health care include: Standard Text: Select all that apply.

1. E-mail.
2. Published material.
3. Charting.
4. Observing.
5. Reporting.

stanleka1 · **Reply #1 on:** Jul 22, 2018

Answer to Question 1

2,3,4
Rationale 1: Speaking in another language in front of other staff increases tensions between staff members who might feel left out.

Answer to Question 2

1,2,3,5
Rationale: E-mail is a form of verbal communication.