Author Question: A client complains to the nurse-in-charge about another nurse on night shift. The client says that ... (Read 68 times)

roselinechinyere27m · **on:** Jul 23, 2018

A client complains to the nurse-in-charge about another nurse on night shift. The client says that he kept calling the nurse but she never responded. Further, when he questioned the nurse, she said that she had other patients to take care of.

The nurse-in-charge is aware that the client can be very demanding. What is an appropriate response for the nurse?

A) I am sorry that you had to suffer this way. The nurse on night duty should be fired.
B) It's hard to be in bed and ask for help. You ring for a nurse who never seems to help.
C) You seem to be impatient. The nurses work very hard and they do whatever they can.
D) I can see that you are angry. What the nurse did is wrong, and it won't happen again.

Question 2

A nurse uses informatics to plan nursing care for a client. Which three terms best describes this science as it is applied to nursing?

A) Data, information, knowledge
B) Process, documentation, analysis
C) Research, controls, variables
D) Hypothesis, nursing, practice

bob · **Reply #1 on:** Jul 23, 2018

Answer to Question 1

Ans: B

The nurse should empathize with the client to perceive how the client is feeling. The nurse shares his or her perception with the client, which makes him comfortable to share his anxieties, fear, and concerns. The first response conveys pity on the client, which is inappropriate. In the third response, the nurse is taking the side of the nursing staff and the client may not like it. The fourth response is nontherapeutic.

Answer to Question 2

Ans: A

According to the ANA Scope and Standards of Nursing Informatics Practice, nursing informatics is a specialty that integrates nursing science, computer science, and information science to manage and communicate data, information, and knowledge in nursing practice. Nursing informatics facilitates the integration of data, information, and knowledge to support clients, nurses, and other providers in their decision making in all roles and settings. This support is accomplished through the use of information structures, information processes, and information technology (ANA, 2001, p. vii).